Technical service

Our team has extensive experience providing support to customers and understand the needs of New Zealand laboratories and manufacturing facilities.

Onelab fully supports all the products we sell.   When you purchase a product, we take responsibility for ensuring you are completely satisfied with the product in the short term and long term.  We pride ourselves on being available to our customers. 

Services we provide include: installation and operational qualification of instruments, support to configure the instrument optimally for your application and training of your staff.  To ensure the best performance and longevity we offer preventative maintenance contracts.  Often in a laboratory environment downtime is a serious issue, therefore, we carry stock of critical consumables and spare parts to ensure minimal downtime.

Services offered:

  • Installation
  • Instrument qualification (IQ/OQ)
  • Training
  • Application support
  • Preventative maintenance
  • Maintenance contracts
  • Spare Parts

Here is our Service Request Form.  Please contact us on for any service requests.  Service Request Form